UC- Composable B2B E-Commerce Platform V-Commerce

Description

The V-Commerce App is a modular, composable B2B e-commerce platform designed to support multi-channel sales (Web, Mobile, Salesforce) using a headless architecture. It provides seamless integration of modular microservices like Catalog, Cart, Checkout, Pricing Engine, and Order Management, along with real-time analytics. The platform interfaces with enterprise systems like Salesforce CRM and SAP S/4HANA ERP to enable enhanced customer engagement, product configuration, and streamlined order lifecycle management.

Actors

• Business Buyer/User: Places B2B orders, configures products, checks prices, and tracks orders.

• Sales Representative (Salesforce User): Assists clients, checks order status, and handles CRM interactions.

• E-Commerce Admin: Manages catalog, pricing rules, and monitors system analytics.

• ERP System (SAP S/4HANA): Manages inventory, logistics, invoicing, and financials.

• CRM System (Salesforce): Handles customer data, opportunity tracking, and sales engagement.

• Azure Microservices (via APIs): Serve front-end with data and business logic in real time.

Preconditions

• The buyer is authenticated (via SSO or standard login).

• The catalog is synced with ERP (SAP S/4HANA).

• Product configurations, pricing, and inventory are up to date.

• CRM and ERP integrations are operational.

• APIs and microservices are deployed and functioning.

Flow of Events

Main Flow:

1. Product Browsing & Configuration:

   • Buyer browses products via web or mobile interface.

   • Product configurator loads real-time options (variants, specs).

2. Pricing & Cart Operations:

   • Pricing engine dynamically calculates discounts and terms.

   • Buyer adds products to the cart; real-time validation occurs.

3. Checkout & Order Placement:

   • Buyer proceeds to checkout.

   • Address, delivery, and payment info is entered/selected.

   • Order submitted and confirmed via order microservice.

4. CRM & ERP Sync:

   • Order is pushed to Salesforce (for customer tracking) and SAP (for fulfillment).

   • ERP triggers inventory management and invoicing.

5. Post-Order Monitoring:

   • Buyer can track the order status via web/mobile.

   • Admin monitors transactions and trends in Azure Synapse Analytics.

Postconditions

• Order is successfully created and logged in CRM and ERP.

• Customer receives confirmation.

• Inventory is reserved.

• Analytics dashboards are updated in real-time.

Benefits

• Scalable, composable architecture enables rapid feature rollout.

• Seamless omnichannel experience across web, mobile, and Salesforce.

• Real-time product configuration and pricing personalization.

• Improved operational efficiency through ERP/CRM automation.

• Insightful sales and customer behavior analytics using Synapse.

• Reduced integration cost via serverless (Azure Functions + Kafka).

Tools & Technology Used

• Azure Web Services: Hosting frontend and APIs.

• Azure Functions: Stateless, scalable microservices (cart, catalog, etc.).

• Apache Kafka: Event streaming for real-time updates across modules.

• Azure Synapse Analytics: Data warehousing and business intelligence.

• Salesforce: CRM integration for customer and opportunity tracking.

• SAP S/4HANA: ERP backend for inventory, order fulfillment, invoicing.