Description
The V-Commerce App is a modular, composable B2B e-commerce platform designed to support multi-channel sales (Web, Mobile, Salesforce) using a headless architecture. It provides seamless integration of modular microservices like Catalog, Cart, Checkout, Pricing Engine, and Order Management, along with real-time analytics. The platform interfaces with enterprise systems like Salesforce CRM and SAP S/4HANA ERP to enable enhanced customer engagement, product configuration, and streamlined order lifecycle management.
Actors
Business Buyer/User: Places B2B orders, configures products, checks prices, and tracks orders.
Sales Representative (Salesforce User): Assists clients, checks order status, and handles CRM interactions.
E-Commerce Admin: Manages catalog, pricing rules, and monitors system analytics.
ERP System (SAP S/4HANA): Manages inventory, logistics, invoicing, and financials.
CRM System (Salesforce): Handles customer data, opportunity tracking, and sales engagement.
Azure Microservices (via APIs): Serve front-end with data and business logic in real time.
Preconditions
The buyer is authenticated (via SSO or standard login).
The catalog is synced with ERP (SAP S/4HANA).
Product configurations, pricing, and inventory are up to date.
CRM and ERP integrations are operational.
APIs and microservices are deployed and functioning.
Flow of Events
Main Flow:
Product Browsing & Configuration:
Buyer browses products via web or mobile interface.
Product configurator loads real-time options (variants, specs).
Pricing & Cart Operations:
Pricing engine dynamically calculates discounts and terms.
Buyer adds products to the cart; real-time validation occurs.
Checkout & Order Placement:
Buyer proceeds to checkout.
Address, delivery, and payment info is entered/selected.
Order submitted and confirmed via order microservice.
CRM & ERP Sync:
Order is pushed to Salesforce (for customer tracking) and SAP (for fulfillment).
ERP triggers inventory management and invoicing.
Post-Order Monitoring:
Buyer can track the order status via web/mobile.
Admin monitors transactions and trends in Azure Synapse Analytics.
Postconditions
Order is successfully created and logged in CRM and ERP.
Customer receives confirmation.
Inventory is reserved.
Analytics dashboards are updated in real-time.
Benefits
Scalable, composable architecture enables rapid feature rollout.
Seamless omnichannel experience across web, mobile, and Salesforce.
Real-time product configuration and pricing personalization.
Improved operational efficiency through ERP/CRM automation.
Insightful sales and customer behavior analytics using Synapse.
Reduced integration cost via serverless (Azure Functions + Kafka).
Tools & Technology Used
Azure Web Services: Hosting frontend and APIs.
Azure Functions: Stateless, scalable microservices (cart, catalog, etc.).
Apache Kafka: Event streaming for real-time updates across modules.
Azure Synapse Analytics: Data warehousing and business intelligence.
Salesforce: CRM integration for customer and opportunity tracking.
SAP S/4HANA: ERP backend for inventory, order fulfillment, invoicing.